Open Wednesday to Saturday 9am to 4pm

Returns


The Hedgerow would like to thank you for shopping with us. We really appreciate your purchase and hope you love your items. However, if you do wish to return any products or request a refund, our Returns Policy is below. We’ve also listed some FAQ's, so please scroll down and you might find the answer to the question you were looking for:

Returning an item to the website that has been purchased on the website

Refunds can be requested within 28 days of you receiving your goods.

All items must be returned unused in their original packaging with all labels or tags attached with a valid invoice.

Under the UK Distance Selling Regulations you have the right to cancel your order within 28 days of placing your order. The customer is responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations unless there is a mistake or fault on our part.

In addition to our Website Returns Policy, under the distance selling regulations, EU customers have 14 days to cancel their purchase.

Customers are entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty.

We advise that all packages are sent on a recorded delivery service as we cannot be held responsible for any parcel that has been lost in transit. The cost of return postage will be at your expense unless the goods are faulty.

Returning an item to our store that has been purchased on the website

Returns can be requested within 28 days and must be accompanied by a valid invoice in store.

Refunds cannot be processed in-store and must be returned as per the website procedure detailed above.

We regret that we are unable to offer this policy for on any sale or clearance items unless proven faulty. Sale items may be returned within 14 days if faulty.

Customers are entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty.

 

Returning an item having paid using a Gift Voucher

 If you should for any reason wish to return your item(s) to the website, the balance will go back on your Gift Voucher. If you paid partly by debit/credit card, any remaining balance will be applied as a refund for this method. 

If you should for any reason wish to return your item(s) to our stores, the balance will go back on to a Gift Voucher. If you paid partly by debit/credit, any remaining balance will be applied as a refund as for this method. Valid receipts/invoice of payment are always required. 

FAQ's

Can I cancel an order if I change my mind?

Yes, if it is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods and you will be refunded. Simply contact us and we'll cancel your order.

Can I return my order?

Customers can return orders to the The Hedgerow website. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. The Hedgerow reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. Customers are also entitled to a full refund up to 30 days after receiving goods if they turn out to be faulty. The cost of returning the item is the responsibility of the customer.

How do I return my order?

You need to fill in the form on the back of your invoice including your order number, contact telephone number, the reason for return and whether you would like a refund, exchange or a replacement.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging.

What happens if I want to only return part of my order?

You need to fill in the form as outlined above.

However, do note that should you choose to keep part of your original order, you will not be eligible for a refund on the original postage costs. The refunding of any initial postage and packing charges applies only to standard delivery. If express delivery service was selected, only the standard postage and packing charges will be refunded.

 

What if I need to return an order from outside the UK?

 

You need to fill in the form as outlined above.

Customers outside of the UK are responsible for all costs associated with any returns. When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us.

 

For further details refer to our Warranties & Returns sections under T&C's.